Terms and Conditions

Last updated: 11th November 2025

These Terms and Conditions ("Terms") govern your use of the website and services provided by RecoMend LTD (“we”, “us”, “our”), a company registered in England and Wales with its principal place of business at [Insert Address].

By accessing our platform, submitting a repair request, or otherwise using our services, you (“you”, “the user”, or “the homeowner”) agree to be legally bound by these Terms. If you do not accept these Terms, you must refrain from using the Platform.

1. Definitions

“Platform” – The website and any associated services provided by RecoMend LTD, including but not limited to the online repair reporting system and contractor allocation functionality.

“Contractor” – A third-party, independent tradesperson or company that has agreed to receive repair instructions via the Platform and to carry out works directly for Users.

“User” – Any individual, homeowner, landlord, or lawful occupier using the Platform to report a repair.

“Job” or “Repair Request” – The submission by a User detailing a required repair or issue to be resolved by a Contractor.

2. Scope of Services

2.1. RecoMend LTD operates a digital Platform designed to enable Users to report property repairs and to automatically allocate such Jobs to third-party Contractors vetted by us.

2.2. We do not carry out repairs. All works are performed independently by Contractors. We are not a party to the contract between you and the Contractor.

2.3. You acknowledge that the Contractor, and not RecoMend LTD, is solely responsible for:

The quality and completion of any work,
Timeliness of attendance,
Pricing and quotations,
Compliance with applicable regulations, safety, and standards.

3. Contractor Vetting and Insurance

3.1. We use reasonable endeavours to verify that Contractors:

Hold valid public liability insurance,
Are experienced and competent in their field,
Have no known history of misconduct or fraud.

3.2. We do not warrant or guarantee the performance, suitability, or reliability of any Contractor.

3.3. All insurance obligations remain with the Contractor. You are advised to request proof of insurance prior to allowing works to commence if desired.

4. Pricing and Quotations

4.1. All pricing and quotations are provided by the Contractor directly to the User. RecoMend LTD does not set, control, or guarantee the pricing of any Job.

4.2. It is your responsibility to confirm and agree the scope and cost of works before authorising any repair.

4.3. We accept no liability for disputes arising from pricing or work authorised by you.

5. User Responsibilities

By using the Platform, you agree to:

5.1. Provide accurate, complete, and truthful information regarding the property and issue being reported;

5.2. Cooperate with any Contractor assigned, including granting reasonable access to your property for inspections and works;

5.3. Not engage in abusive, harassing, or unlawful conduct toward Contractors or our staff;

5.4. Acknowledge that we are a referral and coordination service and not responsible for delays, miscommunications, or unsatisfactory outcomes related to the works performed.

6. Limitation of Liability

6.1. To the fullest extent permitted by law, RecoMend LTD shall not be liable to you for any direct, indirect, incidental, special, or consequential losses or damages (including, without limitation, loss of profits, business interruption, loss of data, or damage to property) arising out of or in connection with:

Your use of the Platform;
Any work performed (or not performed) by a Contractor;
The conduct or omission of a Contractor;
System downtime, unavailability, or data loss.

6.2. Our maximum aggregate liability to any User shall not exceed £100.

6.3. Nothing in these Terms shall exclude or limit our liability for death or personal injury resulting from our negligence or fraud.

7. Indemnity

You agree to indemnify, defend, and hold harmless RecoMend LTD, its directors, officers, employees, affiliates, agents, and licensors from and against any and all claims, liabilities, losses, damages, costs, or expenses (including legal fees) arising out of or in any way connected with:

Your use or misuse of the Platform;
Your breach of these Terms;
Any Job or repair works arising from your request.

8. Data Protection and Privacy

8.1. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

8.2. Please refer to our Privacy Policy for details on how we collect, use, store, and protect your data.

9. Intellectual Property

9.1. All content on the Platform, including but not limited to logos, graphics, text, and software, is the property of RecoMend LTD or its licensors and is protected by intellectual property laws.

9.2. You may not copy, reproduce, or distribute any content without prior written permission.

10. Dispute Resolution

10.1. Any disputes or complaints regarding work carried out must be directed to the Contractor in the first instance.

10.2. While RecoMend LTD may, at its discretion, attempt to mediate disputes, we are under no obligation to do so and accept no responsibility for resolution.

11. Amendments to Terms

We reserve the right to amend these Terms at any time. Changes will be effective immediately upon publication on the Platform. Continued use constitutes acceptance of the amended Terms.

12. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the English courts.

13. Contact Information

For any questions regarding these Terms, please contact:

RecoMend LTD
[Registered Address]
Email: hello@reco-mend.com
Phone: XXXXX

Privacy Policy

Last updated: 11th November 2025

This Privacy Policy sets out how RecoMend LTD (“we”, “us”, or “our”) collects, uses, stores, and protects your personal data when you access or use our website and services.

We are committed to safeguarding your privacy and ensuring that your personal information is protected. This Privacy Policy explains your rights and our obligations in relation to personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By accessing or using our services, you consent to the data practices described in this Privacy Policy.

1. Who We Are

RecoMend LTD is a company registered in England and Wales with its registered office at [Insert Address]. We are the “data controller” for the purposes of data protection laws, meaning we determine the purposes and means of processing your personal data.

2. What Information We Collect

We may collect and process the following categories of personal data:

2.1. Information you provide directly:

Full name
Email address
Phone number
Address of the property for which repairs are reported
Description of the repair issue
Any additional information voluntarily provided through contact forms, job submissions, or emails

2.2. Information we collect automatically:

IP address
Browser type and version
Device identifiers
Pages visited, access times, and referring websites
Cookies and usage tracking technologies (see Section 9)

2.3. Contractor information (where applicable):

Business contact details
Insurance certificates and expiry dates
Professional qualifications or certifications

3. How We Use Your Data

We process your personal data for the following purposes:

To provide and administer our repair reporting service
To assign jobs to appropriate contractors
To communicate with you regarding your submitted requests
To respond to enquiries and resolve issues
To verify and vet contractors
To collect user feedback on contractor performance
To comply with legal and regulatory obligations
To improve our services and user experience
For internal analytics and operational management

We will not use your personal data for marketing purposes without your explicit consent.

4. Lawful Basis for Processing

We process your personal data under the following lawful bases:

Contractual necessity – where processing is necessary for the performance of a contract with you (e.g. to facilitate a repair request).
Legitimate interests – where processing is necessary for our legitimate interests (e.g. fraud prevention, service improvement), and such interests are not overridden by your fundamental rights and freedoms.
Legal obligation – where we are required to process data in accordance with the law (e.g. financial record-keeping).
Consent – where you have given us clear permission to process your data for specific purposes (e.g. for marketing communications).

5. Sharing Your Information

We do not sell your data. However, we may share your personal data with:

Contractors, for the sole purpose of attending to your reported repair
Service providers and processors, such as email hosts, cloud storage providers, or analytics tools, under contractual data processing agreements
Legal authorities, regulators, or law enforcement agencies when required by law
Professional advisors, such as legal or financial consultants where reasonably necessary

All third parties are required to handle your data securely and in compliance with data protection legislation.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including satisfying legal, accounting, or reporting requirements.

Typically, we retain repair-related personal data for up to 6 years for compliance and audit purposes. You may request deletion of your data earlier where legally permissible (see Section 8).

7. International Transfers

We do not transfer your personal data outside of the UK or European Economic Area (EEA). If this becomes necessary, we will ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or UK-approved mechanisms.

8. Your Rights

Under data protection law, you have the following rights:

Right to access – You can request a copy of the personal data we hold about you.
Right to rectification – You can request correction of inaccurate or incomplete data.
Right to erasure – You can request deletion of your data in certain circumstances.
Right to restrict processing – You can ask us to stop using your data under certain conditions.
Right to data portability – You can request a copy of your data in a structured, machine-readable format.
Right to object – You can object to processing based on our legitimate interests or for direct marketing.
Right to withdraw consent – You can withdraw consent where processing is based on consent (e.g. marketing).

To exercise any of these rights, please contact us using the details in Section 11.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe we have failed to comply with data protection law. Visit https://ico.org.uk for more information.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and collect usage data.

You can control or disable cookies through your browser settings. For more information, see our Cookie Policy (or include summary if you don’t have a separate page).

10. Data Security

We take appropriate technical and organisational measures to protect your personal data, including:

Encryption of data in transit
Access controls and authentication
Secure data storage
Staff training and confidentiality agreements

While we take reasonable precautions, no system is completely secure. You acknowledge that transmission of information via the internet is not entirely risk-free and accept that we cannot guarantee the security of data transmitted through our website.

11. Contact Us

If you have questions or concerns regarding this Privacy Policy or wish to exercise your rights, please contact:

Data Protection Officer
RecoMend LTD
[Insert Business Address]
Email: hello@reco-mend.com
Phone: XXXXX

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any material changes will be posted on our website and, where appropriate, notified to you by email. Please check this page regularly to stay informed of any updates.

Cookie Policy

Last updated: 11th November 2025

This Cookie Policy explains how RecoMend LTD (“we”, “us”, or “our”) uses cookies and similar technologies when you visit our website at www.reco-mend.com (“Website”). It should be read in conjunction with our [Privacy Policy].

By continuing to use our Website, you consent to our use of cookies as described in this policy, unless you adjust your browser settings to refuse cookies.

1. What Are Cookies?

Cookies are small text files stored on your device (computer, smartphone, tablet) by websites you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the website owner.

Cookies do not typically contain any information that personally identifies you, but they may be linked to personal information we store about you.

2. Types of Cookies We Use

We use the following categories of cookies on our Website:

2.1. Strictly Necessary Cookies

These cookies are essential to enable you to use features of the Website, such as submitting a repair request or navigating between pages. Without them, services you request cannot be provided.

Examples may include:

Session cookies for form submission
Authentication cookies (if login-based features are introduced)

Consent required? No.

2.2. Performance / Analytics Cookies

These cookies collect information about how visitors use our Website, such as pages visited, time spent on site, and error messages. This helps us improve functionality and user experience.

We use third-party tools such as Google Analytics (or similar) for this purpose.

Consent required? Yes (opt-in via cookie banner).

2.3. Functional Cookies

These allow the Website to remember choices you make (such as preferred settings or regions) and provide enhanced features.

Consent required? Yes.

2.4. Targeting / Advertising Cookies (if applicable)

These cookies may be used to deliver advertisements relevant to you and your interests. They may also limit the number of times you see an ad and help measure campaign effectiveness.

We currently do not use advertising cookies, but this may change in future. You will be informed via our cookie banner and given the option to opt in.

3. Cookies in Use on This Website

The cookies currently used on our Website may include, but are not limited to:

Google Analytics cookies such as _ga, _gid, and _gat, which are used to gather anonymous data about how visitors use the Website. This includes information such as pages visited, time spent on each page, and interactions with site features. These cookies typically remain on your device for up to two years and are operated by Google, a third party.
Session cookies such as PHPSESSID, which are strictly necessary for the operation of the Website. These cookies maintain session continuity and expire when you close your browser.
Consent preference cookies, such as cookie Consent, which store your choices regarding the acceptance or rejection of optional cookies. These cookies ensure that your preferences are respected across sessions and typically remain active for up to six months.

Please note that the exact cookies in use may vary depending on the specific features and integrations active on the Website at any given time. If you use browser-based tools or cookie detection software, you may identify additional cookies that support specific functions such as video playback, forms, or interactive content.

We are committed to keeping this section up to date as new cookies are introduced or removed from the platform. For a current list or explanation of any specific cookies, you may contact us directly or consult your browser’s developer tools for real-time data.

4. Managing Your Cookie Preferences

When you first visit our Website, a cookie banner will prompt you to accept or manage cookies. You can change your preferences at any time by:

Clicking the cookie settings link in the website footer (if implemented), or
Adjusting your browser settings to refuse or delete cookies

Please note that disabling some cookies may affect the functionality of the Website.

Browser guides:

Google Chrome
Mozilla Firefox
Safari
Edge

5. Third-Party Cookies

Our Website may use third-party services such as analytics providers, embedded videos (e.g., YouTube), or payment gateways (if introduced), which may set cookies independently.

We do not control these cookies. Please refer to the respective third-party privacy or cookie policies for more information.

6. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our technology or legal obligations. The latest version will always be available on this page, with the updated date shown above.

7. Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact:

Data Protection Officer
RecoMend LTD
[Insert Business Address]
Email: hello@reco-mend.com
Phone: XXXXX

Cookie Policy